• Shipping to Europe: Orders placed will be processed and shipped within 5 to 7 business days from payment confirmation. This time may vary slightly depending on logistics and the exact location of the recipient.
• Shipping to North America: For our customers in this region, the estimated delivery time is 9 to 15 business days from order confirmation. This time frame includes processing, shipping, and customs clearance, if applicable.

At WohlNest , we are committed to ensuring our customers' satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent returns policy for residents of Europe, in compliance with applicable regulations. Below are the terms and conditions:

1. Returns Deadline:
   You have the right to return your order within 14 calendar days of receiving the product. To start the process, you must notify us of your decision to return the item within this period.
2. Product Conditions:
   Products must be returned in their original, unused condition with all tags and packaging intact. Be sure to include all accessories, manuals and documents that came with the product.
3. Return Process:
   To proceed with the return, please contact us. We will provide you with the necessary instructions and the shipping address for the return.
4. Return costs:
   Shipping costs associated with the return will be the customer's responsibility, unless the return is a result of an error on our part (for example, incorrect shipment or defective product). In such cases, we will be responsible for the return costs.
5. Refund:
   Once the returned product has been received and verified, we will issue the corresponding refund within a maximum period of 14 calendar days . The refund will be made using the same payment method used in the original purchase, unless another method is expressly agreed.
6. Products Not Accepted for Return:
   For hygiene and safety reasons, we do not accept returns on personalized products, opened sealed products (such as software or electronics), or items that are not in their original condition.